/* Claira Health CRM — one stylesheet, in Claira Health's own look (taken from the
   Claira Health product, 17 Oct 2026): warm paper, slate ink, the logo's blue as the
   accent, its teal, a light menu rail, Plus Jakarta Sans, 14px boxes and fully
   round controls. Three themes on <html data-theme>: claira (default), clinical,
   midnight — the same three palettes Claira Health offers. */
@font-face {
  font-family: "Plus Jakarta Sans";
  font-style: normal; font-weight: 400 800; font-display: swap;
  src: url("fonts/plus-jakarta-sans-latin.woff2") format("woff2");
}

:root, :root[data-theme="claira"] {
  color-scheme: light;
  --rail: #f4f0e9; --rail-raised: #ffffff; --rail-ink: #334155; --rail-ink-strong: #0f172a;
  --rail-line: #e8e2d7; --rail-accent: #0a6cf0; --rail-label: #556274;
  --bg: #faf8f4; --surface: #ffffff; --surface-2: #f4f0e9;
  --line: #e8e2d7; --line-strong: #d9d1c3;
  --text: #0f172a; --text-2: #334155; --muted: #5a6a7e;
  --accent: #0a6cf0; --accent-strong: #0757c4; --accent-soft: #e6f0fe; --accent-ink: #ffffff;
  --teal: #0f766e; --teal-soft: #d5f5ef;
  --series: #0a6cf0; --track: #e6f0fe;           /* single-series charts: the brand blue */
  --good: #0f766e; --warn: #b45309; --bad: #b42318;
  --shadow: rgba(15, 23, 42, 0.08);
  --brand-gradient: linear-gradient(135deg, #0a6cf0, #14b8a6);
}
:root[data-theme="clinical"] {
  color-scheme: light;
  --rail: #12304d; --rail-raised: #1a3f63; --rail-ink: #c3d4e3; --rail-ink-strong: #ffffff;
  --rail-line: #234a70; --rail-accent: #7cc0f5; --rail-label: #8fa9be;
  --bg: #f7fafc; --surface: #ffffff; --surface-2: #eef2f7;
  --line: #e3e8ee; --line-strong: #cbd5e1;
  --text: #0f172a; --text-2: #334155; --muted: #55636f;
  --accent: #0f5aa8; --accent-strong: #0b447f; --accent-soft: #e3f0fc; --accent-ink: #ffffff;
  --teal: #0a6b5c; --teal-soft: #d7f2ee;
  --series: #0f5aa8; --track: #e3f0fc;
  --good: #0a6b5c; --warn: #a85f00; --bad: #b3261e;
  --shadow: rgba(15, 39, 64, 0.10);
  --brand-gradient: linear-gradient(135deg, #0f5aa8, #0a6b5c);
}
:root[data-theme="midnight"] {
  color-scheme: dark;
  --rail: #0a111c; --rail-raised: #131d2c; --rail-ink: #a8bacd; --rail-ink-strong: #eaf1f8;
  --rail-line: #1f2d40; --rail-accent: #6fb3f0; --rail-label: #90a3b6;
  --bg: #0d1420; --surface: #151f30; --surface-2: #121c2a;
  --line: #1e2b3c; --line-strong: #2d3f56;
  --text: #eaf1f8; --text-2: #b9c7d6; --muted: #9aabbd;
  --accent: #6fb3f0; --accent-strong: #a9d3f8; --accent-soft: #16293d; --accent-ink: #061019;
  --teal: #3ddc97; --teal-soft: #0e2e26;
  --series: #6fb3f0; --track: #16293d;
  --good: #3ddc97; --warn: #f0a84e; --bad: #ff7b7b;
  --shadow: rgba(0, 0, 0, 0.5);
  --brand-gradient: linear-gradient(135deg, #3d8fd6, #3ddc97);
}
:root {
  --radius: 14px;
  --font: "Plus Jakarta Sans", system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
}

* { box-sizing: border-box; }
html, body { margin: 0; }
body { font: 14px/1.45 var(--font); background: var(--bg); color: var(--text); }
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1 { font-size: 24px; font-weight: 800; letter-spacing: -0.02em; margin: 0 0 4px; }
h2 { font-size: 15px; font-weight: 700; margin: 0; }
.muted { color: var(--muted); }
.small { font-size: 12px; }
.num { font-variant-numeric: tabular-nums; }
.hidden { display: none !important; }

/* ---------- shell: Claira Health menu rail + working area */
body { display: grid; grid-template-columns: 236px minmax(0, 1fr); min-height: 100vh; }
body.bare { display: block; }
.sidebar { position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 4px;
           background: var(--rail); border-right: 1px solid var(--rail-line); padding: 18px 14px; color: var(--rail-ink); }
.brand { display: flex; align-items: center; gap: 8px; color: var(--rail-ink-strong); text-decoration: none; padding: 2px 6px 14px; }
.brand:hover { text-decoration: none; }
.wm-logo { height: 26px; width: auto; flex: none; }
.wm-name { font-weight: 800; letter-spacing: -0.02em; font-size: 17px; white-space: nowrap; }
.wm-name .wm-health { font-weight: 400; color: var(--rail-label); }
.product-tag { display: inline-block; margin: 0 6px 14px; padding: 3px 10px; border-radius: 999px; font-size: 11px; font-weight: 700;
               letter-spacing: .06em; text-transform: uppercase; color: var(--rail-accent); background: var(--rail-raised); border: 1px solid var(--rail-line); align-self: flex-start; }
.nav-label { font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--rail-label); padding: 10px 10px 4px; }
.nav { display: flex; flex-direction: column; gap: 2px; }
.nav a { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 999px; color: var(--rail-ink); font-weight: 500; position: relative; }
.nav a svg { width: 18px; height: 18px; flex: none; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.nav a:hover { background: var(--rail-raised); text-decoration: none; color: var(--rail-ink-strong); }
.nav a.on { background: var(--rail-raised); color: var(--rail-accent); font-weight: 700; box-shadow: 0 1px 2px var(--shadow); }
.sidebar .spacer { flex: 1; }
.me { display: flex; align-items: center; gap: 10px; padding: 10px; border-radius: var(--radius); background: var(--rail-raised); border: 1px solid var(--rail-line); }
.avatar { width: 32px; height: 32px; border-radius: 50%; background: var(--brand-gradient); color: #fff; display: grid; place-items: center; font-weight: 700; font-size: 12px; flex: none; }
.me .who { min-width: 0; }
.me .who b { display: block; color: var(--rail-ink-strong); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.me .who span { font-size: 12px; color: var(--rail-label); }
.icon-btn { border: 0; background: transparent; padding: 6px; border-radius: 999px; color: var(--rail-ink); line-height: 0; }
.icon-btn:hover { background: var(--rail); }
.icon-btn svg { width: 18px; height: 18px; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }
.settings-panel { margin-top: 8px; padding: 12px; border-radius: var(--radius); background: var(--rail-raised); border: 1px solid var(--rail-line); display: grid; gap: 8px; font-size: 12px; color: var(--rail-label); }
.settings-panel .seg { width: 100%; }
.settings-panel .seg button { flex: 1; }
.settings-panel .signout { width: 100%; }
main { padding: 26px 32px 40px; max-width: 1280px; width: 100%; }
.page-head { display: flex; align-items: flex-end; gap: 12px; margin-bottom: 18px; flex-wrap: wrap; }
.page-head .spacer { flex: 1; }
.eyebrow { font-size: 12px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--accent); margin-bottom: 2px; }
@media (max-width: 860px) {
  body { grid-template-columns: 1fr; }
  .sidebar { position: static; height: auto; flex-direction: row; flex-wrap: wrap; align-items: center; }
  .nav { flex-direction: row; flex-wrap: wrap; }
  .nav-label, .product-tag, .sidebar .spacer { display: none; }
  main { padding: 18px; }
}

/* ---------- controls */
button, .btn { font: inherit; border: 1px solid var(--line); background: var(--surface); color: var(--text);
               padding: 7px 14px; border-radius: 999px; cursor: pointer; }
button:hover { background: var(--surface-2); }
button.primary { background: var(--accent); color: var(--accent-ink); border-color: transparent; font-weight: 600; }
button.primary:hover { background: var(--accent-strong); }
button.danger { color: var(--bad); }
button.big { padding: 12px 22px; font-size: 15px; }
button:disabled { opacity: .5; cursor: not-allowed; }
button:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible, a:focus-visible {
  outline: 2px solid var(--accent); outline-offset: 2px; }
input, select, textarea { font: inherit; color: var(--text); background: var(--surface); border: 1px solid var(--line);
                          border-radius: 10px; padding: 7px 10px; }
textarea { width: 100%; min-height: 90px; resize: vertical; }
label.field { display: grid; gap: 4px; font-size: 13px; color: var(--text-2); }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.check { display: inline-flex; gap: 6px; align-items: center; font-size: 13px; }
.seg { display: inline-flex; background: var(--surface-2); border-radius: 999px; padding: 3px; gap: 2px; }
.seg button { border: 0; background: transparent; padding: 4px 10px; font-size: 12px; }
.seg button.on { background: var(--surface); box-shadow: 0 1px 2px rgba(0,0,0,.15); font-weight: 600; }

/* ---------- cards & tables */
.card { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 18px; margin-bottom: 16px; box-shadow: 0 1px 2px var(--shadow); }
.card-head { display: flex; align-items: center; gap: 10px; margin-bottom: 12px; }
.card-head .spacer { flex: 1; }
.cols { display: grid; grid-template-columns: repeat(auto-fit, minmax(320px, 1fr)); gap: 16px; }
.cols > .card { margin-bottom: 0; }
.tiles { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 16px; }
.tile { background: var(--surface); border: 1px solid var(--line); border-radius: var(--radius); padding: 14px 16px; box-shadow: 0 1px 2px var(--shadow); }
.tile.hero { background: var(--brand-gradient); border: 0; color: #fff; }
.tile.hero .label, .tile.hero .sub { color: rgba(255,255,255,.85); }
.tile .label { color: var(--text-2); font-size: 12px; }
.tile .value { font-size: 26px; font-weight: 800; letter-spacing: -0.02em; margin-top: 2px; }
.tile .sub { color: var(--muted); font-size: 12px; }
.tile.hero .value { font-size: 48px; line-height: 1.1; }
table { width: 100%; border-collapse: collapse; }
th, td { text-align: left; padding: 8px 10px; border-bottom: 1px solid var(--line); vertical-align: top; }
th { color: var(--text-2); font-weight: 600; font-size: 12px; }
tr:last-child td { border-bottom: 0; }
td.r, th.r { text-align: right; }
.table-wrap { overflow-x: auto; }
.empty { color: var(--muted); padding: 18px 4px; text-align: center; }

/* ---------- badges */
.badge { display: inline-block; padding: 2px 9px; border-radius: 999px; font-size: 12px; background: var(--surface-2); color: var(--text-2); white-space: nowrap; }
.badge.good { color: var(--teal); background: var(--teal-soft); }
.badge.warn { color: var(--warn); background: color-mix(in srgb, var(--warn) 14%, transparent); }
.badge.bad  { color: var(--bad);  background: color-mix(in srgb, var(--bad) 12%, transparent); }
.badge.accent { color: var(--accent); background: var(--accent-soft); }
.notice { border-radius: var(--radius); padding: 12px 14px; margin-bottom: 16px; border: 1px solid var(--line); background: var(--surface); }
.notice.warn { border-color: color-mix(in srgb, var(--warn) 45%, transparent); background: color-mix(in srgb, var(--warn) 8%, var(--surface)); }
.notice.bad  { border-color: color-mix(in srgb, var(--bad) 45%, transparent); background: color-mix(in srgb, var(--bad) 7%, var(--surface)); }
.notice.good { border-color: color-mix(in srgb, var(--good) 45%, transparent); background: color-mix(in srgb, var(--good) 7%, var(--surface)); }

/* ---------- single-series bars (dataviz: <=24px, 4px rounded data end, square at baseline) */
.bars { display: grid; gap: 8px; }
.bar-row { display: grid; grid-template-columns: minmax(110px, 38%) 1fr 48px; gap: 10px; align-items: center; font-size: 13px; }
.bar-row .name { color: var(--text-2); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.bar-row .track { height: 14px; position: relative; }
.bar-row .fill { height: 14px; background: var(--series); border-radius: 0 4px 4px 0; min-width: 2px; }
.bar-row .val { text-align: right; font-variant-numeric: tabular-nums; }
.bar-row:hover .fill { filter: brightness(1.12); }
.meter { height: 8px; background: var(--track); border-radius: 999px; overflow: hidden; }
.meter > div { height: 100%; background: var(--series); }

/* ---------- toast */
#toast { position: fixed; bottom: 18px; left: calc(50% + 118px); transform: translateX(-50%); background: var(--text); color: var(--surface);
         padding: 10px 16px; border-radius: 999px; font-size: 13px; opacity: 0; transition: opacity .2s; pointer-events: none; z-index: 20; max-width: 90vw; }
#toast.show { opacity: 1; }
#toast.bad { background: var(--bad); color: #fff; }

/* ---------- login (Claira Health sign-in) */
.login-wrap { min-height: 100vh; display: grid; place-items: center; padding: 20px;
              background: radial-gradient(1200px 500px at 15% -10%, var(--accent-soft), transparent 60%),
                          radial-gradient(900px 500px at 110% 110%, var(--teal-soft), transparent 55%), var(--bg); }
.login-card { width: 100%; max-width: 400px; padding: 28px; box-shadow: 0 12px 40px var(--shadow); }
.login-card form { display: grid; gap: 14px; margin-top: 16px; }
.login-card .brand { padding: 0 0 18px; color: var(--text); }
.login-card .wm-name .wm-health { color: var(--muted); }
.login-foot { margin-top: 16px; font-size: 12px; color: var(--muted); text-align: center; }

/* ---------- agent workspace */
.work { display: grid; grid-template-columns: 1.4fr 1fr; gap: 16px; align-items: start; }
@media (max-width: 900px) { .work, .grid2 { grid-template-columns: 1fr; } }
.lead-ref { font-size: 26px; font-weight: 700; letter-spacing: .5px; }
.lead-name { font-size: 16px; color: var(--text-2); }
.kv { display: grid; grid-template-columns: max-content 1fr; gap: 4px 14px; font-size: 13px; margin: 10px 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; }
.callbox { display: flex; align-items: center; gap: 14px; padding: 14px; border-radius: var(--radius); background: var(--surface-2); margin: 12px 0; }
.dot { width: 10px; height: 10px; border-radius: 50%; background: var(--muted); }
.dot.live { background: var(--good); box-shadow: 0 0 0 4px color-mix(in srgb, var(--good) 25%, transparent); }
.dot.ring { background: var(--warn); animation: pulse 1s infinite; }
.dot.bad { background: var(--bad); }
@keyframes pulse { 50% { opacity: .35; } }
.history-item { border-top: 1px solid var(--line); padding: 10px 0; font-size: 13px; }
.history-item:first-child { border-top: 0; }
.mapping td select, .mapping td input[type=text] { width: 100%; }
.err-list { margin: 0; padding-left: 16px; color: var(--bad); font-size: 12px; }
.prefs { display: flex; gap: 6px; align-items: center; }
.narrow-card { max-width: 520px; margin: 60px auto; }
.code-area { min-height: 320px; font: 12px/1.5 ui-monospace, Menlo, monospace; }
td input[type=number] { width: 80px; } td input[type=text] { min-width: 140px; }
.cols { margin-bottom: 16px; }
td.num, .num.small { white-space: nowrap; }
body.bare #toast { left: 50%; }
body.bare main { max-width: none; padding: 0; }
.settings-panel .seg { display: grid; grid-template-columns: 1fr; border-radius: 12px; }
.settings-panel .seg button { text-align: left; padding: 6px 10px; border-radius: 9px; white-space: nowrap; }
.settings-panel .seg button.on::after { content: " ✓"; color: var(--accent); }

/* ---------- browser phone (Twilio) */
.phone-card .row { gap: 12px; }
.incoming { margin-top: 12px; padding: 14px; border-radius: var(--radius); background: var(--accent-soft); display: flex; gap: 14px; align-items: center; flex-wrap: wrap; }
.incoming .who-calls { font-size: 18px; font-weight: 800; }
.incoming .spacer { flex: 1; }
button.accept { background: var(--teal); color: #fff; border-color: transparent; font-weight: 700; }
button.hangup { background: var(--bad); color: #fff; border-color: transparent; font-weight: 700; }

.recording-box { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; padding: 12px 14px; border-radius: var(--radius);
                 border: 1px dashed var(--line-strong); margin: 0 0 12px; }
.recording-box .spacer { flex: 1; }
.rec-dot { width: 10px; height: 10px; border-radius: 50%; background: var(--bad); animation: pulse 1.2s infinite; }
audio { width: 100%; max-width: 420px; height: 36px; margin-top: 6px; }

/* ---------- pipeline */
.badge.prio-hot { background: color-mix(in srgb, var(--bad) 14%, transparent); color: var(--bad); font-weight: 700; }
.badge.prio-warm { background: color-mix(in srgb, var(--warn) 16%, transparent); color: var(--warn); font-weight: 700; }
.badge.prio-cold { background: color-mix(in srgb, var(--accent) 12%, transparent); color: var(--accent); font-weight: 700; }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { border: 1px solid var(--line-strong); background: var(--surface); border-radius: 999px; padding: 4px 11px; font-size: 12px; cursor: pointer; }
.chip.on { background: var(--accent); border-color: var(--accent); color: var(--accent-ink); font-weight: 600; }
.chip.static { cursor: default; }
.tag-group { margin: 8px 0; }
.tag-group .label { font-size: 12px; color: var(--text-2); margin-bottom: 4px; font-weight: 600; }
.contact-row { display: flex; align-items: center; gap: 10px; padding: 8px 0; border-top: 1px solid var(--line); }
.contact-row:first-child { border-top: 0; }
.contact-row .who { flex: 1; min-width: 0; }
.clinic-meta { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; color: var(--text-2); font-size: 13px; margin: 4px 0 8px; }
.clock { font-variant-numeric: tabular-nums; }
.board { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(220px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 8px; }
.board .col { background: var(--surface-2); border-radius: var(--radius); padding: 10px; min-height: 120px; }
.board .col h3 { font-size: 13px; margin: 2px 4px 8px; display: flex; justify-content: space-between; }
.pcard { display: block; background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 10px; margin-bottom: 8px; color: var(--text); }
.pcard:hover { text-decoration: none; border-color: var(--accent); }
.pcard .t { font-weight: 700; }
.home-tabs { margin-bottom: 10px; }
.cal-links { gap: 12px; font-size: 13px; }
.quick { display: flex; gap: 6px; flex-wrap: wrap; margin-top: 4px; }
.quick button { padding: 3px 10px; font-size: 12px; }
dialog { border: 1px solid var(--line); border-radius: var(--radius); background: var(--surface); color: var(--text); padding: 18px; width: min(560px, 92vw); }
dialog::backdrop { background: rgba(15, 23, 42, .35); }
.card-inset { border: 1px solid var(--line); border-radius: var(--radius); padding: 12px 14px; margin: 12px 0; }
.card-inset summary { cursor: pointer; }
details.card-inset[open] summary { margin-bottom: 10px; }
.note-list { margin: 0; padding-left: 16px; color: var(--muted); font-size: 12px; }
a.btn { display: inline-block; text-decoration: none; }
a.btn.primary { background: var(--accent); color: var(--accent-ink); border-color: transparent; font-weight: 600; }
a.btn:hover { text-decoration: none; filter: brightness(1.05); }
.template-card { border-color: color-mix(in srgb, var(--accent) 35%, var(--line)); background: color-mix(in srgb, var(--accent-soft) 45%, var(--surface)); }

/* ---------- settings: sub-menu + one section at a time */
.settings-layout { display: grid; grid-template-columns: 210px minmax(0, 1fr); gap: 18px; align-items: start; }
.subnav { position: sticky; top: 16px; display: flex; flex-direction: column; gap: 2px; background: var(--surface); border: 1px solid var(--line);
          border-radius: var(--radius); padding: 8px; }
.subnav a { padding: 9px 12px; border-radius: 10px; color: var(--text-2); font-weight: 500; }
.subnav a:hover { background: var(--surface-2); text-decoration: none; }
.subnav a.on { background: var(--accent-soft); color: var(--accent); font-weight: 700; }
.settings-panel-main { padding: 22px 24px; min-height: 420px; }
.section-head h2 { font-size: 18px; margin-bottom: 4px; }
.section-head p { margin: 0 0 14px; max-width: 720px; }
.section-actions { margin-bottom: 10px; }
.settings-table td { vertical-align: middle; }
.edit-panel { margin-top: 16px; padding: 16px 18px; border: 1px solid color-mix(in srgb, var(--accent) 35%, var(--line)); border-radius: var(--radius);
              background: color-mix(in srgb, var(--accent-soft) 35%, var(--surface)); display: grid; gap: 12px; }
.edit-panel h3, .tag-block h3, .settings-panel-main > h3 { font-size: 14px; margin: 4px 0 8px; }
.form-block { display: grid; gap: 14px; padding: 16px 0; max-width: 720px; }
.tag-block { padding: 14px 0; border-top: 1px solid var(--line); display: grid; gap: 10px; }
.tag-block:first-of-type { border-top: 0; }
.chip.retired { opacity: .5; text-decoration: line-through; }
.chip-count { margin-left: 6px; font-size: 11px; color: var(--muted); }
.chip.on .chip-count { color: inherit; opacity: .8; }
@media (max-width: 860px) { .settings-layout { grid-template-columns: 1fr; } .subnav { position: static; flex-direction: row; flex-wrap: wrap; } }
.spacer { flex: 1; }
.email-list { display: grid; gap: 6px; margin: 6px 0; max-width: 520px; }
.email-row { display: flex; align-items: center; gap: 10px; padding: 7px 12px; border: 1px solid var(--line); border-radius: 10px; background: var(--surface); }
.email-row span { flex: 1; }
.settings-panel .pw summary { cursor: pointer; font-size: 12px; color: var(--rail-ink); }
.settings-panel .pw form { display: grid; gap: 6px; margin-top: 6px; }
.settings-panel .pw input { font-size: 12px; padding: 6px 8px; }

/* ---------- view picker */
.views-wrap { max-width: 980px; margin: 40px auto; }
.views-wrap h1 { font-size: 30px; }
.view-cards { display: grid; grid-template-columns: repeat(auto-fit, minmax(240px, 1fr)); gap: 16px; margin-top: 22px; }
.view-card { display: grid; gap: 8px; padding: 22px; border-radius: 18px; background: var(--surface); border: 1px solid var(--line);
             color: var(--text); box-shadow: 0 1px 2px var(--shadow); transition: transform .15s, box-shadow .15s, border-color .15s; }
.view-card:hover { text-decoration: none; transform: translateY(-3px); box-shadow: 0 12px 30px var(--shadow); border-color: var(--accent); }
.view-card strong { font-size: 18px; }
.view-card span:last-child { color: var(--muted); font-size: 13px; }
.view-card.exec { background: var(--brand-gradient); color: #fff; border: 0; }
.view-card.exec span:last-child { color: rgba(255,255,255,.88); }
.vc-icon { width: 42px; height: 42px; border-radius: 12px; display: grid; place-items: center; background: var(--accent-soft); color: var(--accent); }
.view-card.exec .vc-icon { background: rgba(255,255,255,.2); color: #fff; }
.vc-icon svg { width: 22px; height: 22px; stroke: currentColor; fill: none; stroke-width: 1.8; stroke-linecap: round; stroke-linejoin: round; }

/* ---------- executive view */
.exec-hero { display: flex; flex-wrap: wrap; align-items: center; gap: 18px; padding: 24px 26px; border-radius: 20px; color: #fff;
             background: var(--brand-gradient); box-shadow: 0 14px 40px var(--shadow); margin-bottom: 16px; }
.exec-hero h1 { color: #fff; font-size: 28px; margin: 0; }
.eyebrow.light, .hero-sub { color: rgba(255,255,255,.85); }
.hero-sub { font-size: 12px; margin-top: 2px; }
.hero-figs { display: flex; gap: 12px; flex-wrap: wrap; width: 100%; }
.hero-fig { flex: 1; min-width: 170px; background: rgba(255,255,255,.14); border-radius: 14px; padding: 12px 16px; }
.hf-label { font-size: 12px; color: rgba(255,255,255,.85); }
.hf-value { font-size: 36px; font-weight: 800; letter-spacing: -0.02em; line-height: 1.1; font-variant-numeric: tabular-nums; }
.hf-sub { font-size: 12px; color: rgba(255,255,255,.85); }
.seg-light { background: rgba(255,255,255,.18); }
.seg-light button { color: #fff; }
.seg-light button.on { background: #fff; color: var(--accent); }
.exec-tiles .kpi .value { font-size: 30px; }
.delta { font-size: 12px; font-weight: 600; }
.delta.up { color: var(--good); } .delta.down { color: var(--bad); } .delta.flat { color: var(--muted); font-weight: 500; }
.exec-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 16px; }
.exec-grid .card { margin: 0; }
.exec-grid .span2 { grid-column: span 2; }
@media (max-width: 1100px) { .exec-grid { grid-template-columns: 1fr; } .exec-grid .span2 { grid-column: auto; } }
.funnel { display: grid; gap: 8px; }
.f-row { display: grid; grid-template-columns: 130px 1fr 52px 62px; gap: 10px; align-items: center; }
.f-name { font-size: 13px; color: var(--text-2); }
.f-track { height: 22px; background: var(--track); border-radius: 0 6px 6px 0; }
.f-bar { display: block; height: 100%; background: var(--series); border-radius: 0 6px 6px 0; transition: width .4s; }
.f-row:hover .f-bar { filter: brightness(1.1); }
.f-val { text-align: right; font-weight: 700; }
.split-bar { display: flex; gap: 2px; height: 16px; background: var(--track); border-radius: 999px; overflow: hidden; margin: 6px 0; }
.split-bar span, .legend i { background: var(--series); }
.split-bar .s-agents, .legend i.s-agents { background: var(--teal); }
.legend i.s-undec { background: var(--track); border: 1px solid var(--line-strong); }
.legend { display: flex; gap: 14px; flex-wrap: wrap; font-size: 12px; color: var(--text-2); }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 3px; margin-right: 6px; vertical-align: -1px; }
.sub-head { margin: 14px 0 6px; }
.trend-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 18px; }
@media (max-width: 900px) { .trend-grid { grid-template-columns: 1fr; } }
.cols-chart { display: flex; align-items: flex-end; gap: 2px; height: 90px; margin: 8px 0 4px; border-bottom: 1px solid var(--line); }
.cols-chart .col { flex: 1; height: 100%; display: flex; align-items: flex-end; }
.cols-chart .col-fill { display: block; width: 100%; max-width: 24px; margin: 0 auto; background: var(--series); border-radius: 4px 4px 0 0; }
.cols-chart .col:hover .col-fill { filter: brightness(1.12); }
.checklist { display: grid; gap: 2px; margin: 12px 0; max-width: 760px; }
.check-row { display: grid; grid-template-columns: 26px 1fr; gap: 10px; padding: 8px 0; border-top: 1px solid var(--line); }
.check-row:first-child { border-top: 0; }
.ck { width: 22px; height: 22px; border-radius: 50%; display: grid; place-items: center; font-size: 12px; font-weight: 800; }
.ck.ok { background: var(--teal-soft); color: var(--teal); }
.ck.no { background: var(--surface-2); color: var(--muted); }
table.leader { font-size: 12.5px; table-layout: fixed; }
table.leader th, table.leader td { padding: 7px 5px; }
table.leader th:first-child, table.leader td.medal { width: 26px; }
table.leader th:nth-child(2) { width: 38%; }
table.leader td.who { font-weight: 700; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* ---------- help guides */
.guide { max-width: 860px; padding: 26px 32px; line-height: 1.6; font-size: 15px; }
.guide h1 { font-size: 24px; } .guide h2 { font-size: 19px; margin: 26px 0 8px; } .guide h3 { font-size: 16px; margin: 18px 0 6px; }
.guide blockquote { margin: 12px 0; padding: 12px 16px; border-left: 4px solid var(--accent); background: var(--accent-soft); border-radius: 0 12px 12px 0; }
.guide table { margin: 10px 0; } .guide code { background: var(--surface-2); padding: 1px 6px; border-radius: 6px; font-size: 13px; }
.guide li { margin: 3px 0; }
.seg-link { padding: 4px 12px; border-radius: 999px; font-size: 12px; color: var(--text-2); }
.seg-link.on { background: var(--surface); box-shadow: 0 1px 2px rgba(0,0,0,.15); font-weight: 600; color: var(--text); }
.seg-link:hover { text-decoration: none; }

/* ---------- call screen (focused, while a call is live) */
body.cs-open { overflow: hidden; }
#call-screen { position: fixed; inset: 0; z-index: 50; display: grid; place-items: center; padding: 20px;
               background: color-mix(in srgb, #0f172a 55%, transparent); backdrop-filter: blur(4px); animation: cs-in .18s ease-out; }
@keyframes cs-in { from { opacity: 0; transform: scale(.98); } to { opacity: 1; transform: none; } }
.cs-card { width: min(640px, 100%); max-height: calc(100vh - 40px); overflow: auto; background: var(--surface); border-radius: 22px;
           box-shadow: 0 30px 80px rgba(15, 23, 42, .35); display: grid; gap: 0; }
.cs-top { display: flex; gap: 16px; align-items: flex-start; justify-content: space-between; padding: 22px 24px; color: #fff;
          background: var(--brand-gradient); border-radius: 22px 22px 0 0; }
.cs-clinic { font-size: 24px; font-weight: 800; letter-spacing: -0.02em; line-height: 1.15; }
.cs-who { font-size: 13px; color: rgba(255,255,255,.88); margin-top: 4px; }
.cs-state { display: grid; justify-items: end; gap: 2px; font-weight: 700; white-space: nowrap; }
.cs-timer { font-size: 30px; font-weight: 800; letter-spacing: -0.02em; }
.cs-dot { width: 12px; height: 12px; border-radius: 50%; background: rgba(255,255,255,.6); }
.cs-dot.live { background: #4ade80; box-shadow: 0 0 0 5px rgba(74,222,128,.3); }
.cs-dot.ring { background: #fde68a; animation: pulse 1s infinite; }
.cs-controls { display: flex; gap: 10px; padding: 16px 24px 0; }
.cs-controls:empty { display: none; }
#call-screen .recording-box { margin: 16px 24px 0; }
.cs-section { padding: 18px 24px 4px; }
.cs-label { font-size: 12px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); margin-bottom: 10px; }
.cs-quick { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 10px; }
@media (max-width: 560px) { .cs-quick { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.cs-q { padding: 16px 10px; border-radius: 14px; font-weight: 700; font-size: 14px; background: var(--surface-2); border: 1px solid var(--line); }
.cs-q:hover { border-color: var(--accent); background: var(--accent-soft); color: var(--accent); }
.cs-q-connected, .cs-q-interested { background: var(--teal-soft); border-color: transparent; color: var(--teal); }
.cs-q-not_interested { color: var(--bad); }
.cs-foot { display: flex; align-items: center; padding: 14px 24px 20px; }
.cs-link { border: 0; background: transparent; color: var(--accent); font-weight: 600; padding: 6px 0; }
.cs-link:hover { background: transparent; text-decoration: underline; }

/* ---------- test numbers on the agent home (test campaigns only) */
.test-lines { border: 1px dashed color-mix(in srgb, var(--warn) 55%, transparent); background: color-mix(in srgb, var(--warn) 6%, var(--surface));
              border-radius: 14px; padding: 12px 14px; margin-bottom: 14px; display: grid; gap: 8px; }
.test-lines-head { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.test-line { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding-top: 8px; border-top: 1px solid var(--line); }

/* ---------- quality (admins) */
.qa-filters { display: flex; flex-wrap: wrap; gap: 18px; align-items: center; padding: 12px 16px; margin-bottom: 14px; }
.qa-filter { display: flex; align-items: center; gap: 8px; }
.qa-layout { display: grid; grid-template-columns: minmax(260px, 360px) minmax(0, 1fr); gap: 14px; align-items: start; margin-bottom: 14px; }
@media (max-width: 900px) { .qa-layout { grid-template-columns: 1fr; } }
.qa-calls { display: grid; gap: 6px; max-height: 70vh; overflow: auto; }
.qa-call { text-align: left; display: grid; gap: 4px; padding: 10px 12px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface); }
.qa-call:hover { border-color: var(--accent); background: var(--surface); }
.qa-call.on { border-color: var(--accent); background: var(--accent-soft); }
.qa-call-top { display: flex; justify-content: space-between; gap: 8px; align-items: center; }
.qa-call-tags { display: flex; gap: 6px; flex-wrap: wrap; }
.qa-detail { display: grid; gap: 14px; }
.qa-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.qa-head h2 { margin: 2px 0; }
.qa-meta { display: flex; flex-wrap: wrap; gap: 16px; }
.qa-audio audio { width: 100%; }
.qa-lines { display: grid; gap: 4px; max-height: 50vh; overflow: auto; padding-right: 4px; }
.qa-line { display: grid; grid-template-columns: 56px 44px minmax(0, 1fr); gap: 8px; align-items: baseline; text-align: left;
           border: 0; border-radius: 10px; padding: 7px 10px; background: transparent; font-weight: 400; }
.qa-line:hover { background: var(--surface-2); }
.qa-line.now { background: var(--accent-soft); }
.qa-who { font-size: 11px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; }
.qa-sdr .qa-who { color: var(--accent); }
.qa-clinic .qa-who { color: var(--teal); }
.qa-when { font-size: 12px; color: var(--muted); }
.qa-text { line-height: 1.45; }
.qa-score { display: grid; gap: 10px; border-top: 1px solid var(--line); padding-top: 12px; }
.qa-crit { display: flex; justify-content: space-between; gap: 14px; align-items: center; padding: 6px 0; border-bottom: 1px dashed var(--line); }
.qa-scale button { min-width: 34px; }
.qa-ai { display: grid; gap: 10px; border-top: 1px solid var(--line); padding-top: 12px; }
.qa-ai-summary { margin: 0; font-size: 15px; }
.qa-list, .qa-coach { margin: 0; padding-left: 20px; display: grid; gap: 8px; }
.qa-try { margin-top: 4px; padding: 6px 10px; border-left: 3px solid var(--teal); background: var(--teal-soft); border-radius: 0 8px 8px 0; }
.qa-why { margin-top: 6px; line-height: 1.45; }
.qa-quote { font-style: italic; color: var(--text-2); }

/* ---------- coach's corner (agent screen): a deck of flip cards */
.coach { background: linear-gradient(135deg, color-mix(in srgb, var(--accent) 7%, var(--surface)), color-mix(in srgb, var(--teal) 8%, var(--surface))); }
.coach-head { align-items: flex-start; gap: 12px; flex-wrap: wrap; }
.coach-stats { display: flex; gap: 8px; flex-wrap: wrap; }
.coach-stat { padding: 6px 12px; border-radius: 999px; background: var(--surface); border: 1px solid var(--line); font-size: 13px; }
.coach-deck { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(240px, 280px); gap: 14px; overflow-x: auto;
              padding: 4px 2px 10px; scroll-snap-type: x mandatory; }
.coach-card { perspective: 1000px; height: 210px; cursor: pointer; scroll-snap-align: start; outline: none; }
.coach-inner { position: relative; width: 100%; height: 100%; transition: transform .5s cubic-bezier(.2,.7,.2,1); transform-style: preserve-3d; }
.coach-card.flipped .coach-inner { transform: rotateY(180deg); }
.coach-face { position: absolute; inset: 0; backface-visibility: hidden; border-radius: 16px; padding: 14px 16px; display: flex; flex-direction: column; gap: 8px;
              border: 1px solid var(--line); background: var(--surface); box-shadow: 0 6px 18px rgba(15, 23, 42, .08); overflow: hidden; }
.coach-card:focus-visible .coach-face { box-shadow: 0 0 0 3px var(--accent-soft), 0 6px 18px rgba(15, 23, 42, .08); }
.coach-front { background: linear-gradient(160deg, var(--surface) 55%, color-mix(in srgb, var(--accent) 10%, var(--surface))); }
.coach-card.practicing .coach-front { border-color: var(--teal); background: linear-gradient(160deg, var(--surface) 45%, var(--teal-soft)); }
.coach-card.fresh .coach-front { border-color: var(--accent); }
.coach-back { transform: rotateY(180deg); background: var(--surface-2); }
.coach-from { display: flex; gap: 6px; align-items: center; font-size: 12px; color: var(--muted); flex-wrap: wrap; }
.coach-pill { font-size: 11px; font-weight: 700; padding: 2px 8px; border-radius: 999px; color: var(--teal); background: var(--teal-soft); }
.coach-pill.new { color: var(--accent); background: var(--accent-soft); }
.coach-score { margin-left: auto; font-weight: 700; color: var(--text); }
.coach-tip { font-size: 18px; font-weight: 800; letter-spacing: -0.01em; line-height: 1.25; flex: 1; }
.coach-hint { font-size: 12px; color: var(--accent); font-weight: 600; }
.coach-label { font-size: 11px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; color: var(--muted); margin-bottom: 2px; }
.coach-why { font-size: 13px; line-height: 1.4; }
.coach-say { font-size: 14px; font-weight: 600; padding: 8px 10px; border-left: 3px solid var(--teal); background: var(--surface); border-radius: 0 10px 10px 0; }
.coach-actions { margin-top: auto; display: flex; gap: 8px; flex-wrap: wrap; }
@media (prefers-reduced-motion: reduce) { .coach-inner { transition: none; } }

/* the tip being practised, on the call screen */
.cs-coach { display: flex; gap: 12px; align-items: flex-start; margin: 14px 24px 0; padding: 10px 14px; border-radius: 14px;
            background: var(--teal-soft); border: 1px solid color-mix(in srgb, var(--teal) 35%, transparent); }
.cs-coach-label { font-size: 11px; font-weight: 800; letter-spacing: .06em; text-transform: uppercase; color: var(--teal); padding-top: 2px; white-space: nowrap; }
.qa-aibar { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; padding: 8px 10px; margin-bottom: 10px; border-radius: 12px; background: var(--surface-2); }
.qa-call-row { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 8px; align-items: start; }
.qa-call-row .qa-call { width: 100%; }
.qa-pick { margin-top: 14px; width: 16px; height: 16px; }
.qa-ai-empty { display: flex; gap: 12px; align-items: center; justify-content: space-between; flex-wrap: wrap; }
.qa-outcome { padding: 10px 12px; border-radius: 12px; display: grid; gap: 4px; }
.qa-outcome.ok { background: var(--teal-soft); }
.qa-outcome.flag { background: color-mix(in srgb, var(--bad) 9%, var(--surface)); border: 1px solid color-mix(in srgb, var(--bad) 35%, transparent); }
.qa-wrap { padding: 10px 12px; border-radius: 12px; border: 1px solid var(--line); background: var(--surface); display: grid; gap: 6px; }

/* ---------- agent screen: one focus at a time (20 Oct 2026) */
.agent-head { align-items: center; }
.phone-pill { display: flex; align-items: center; gap: 10px; padding: 8px 14px; border-radius: 999px; background: var(--surface);
              border: 1px solid var(--line); font-size: 13px; }
.phone-pill .switch { margin-left: 6px; padding-left: 10px; border-left: 1px solid var(--line); }
.today { display: flex; flex-wrap: wrap; gap: 6px 18px; align-items: center; padding: 10px 16px; margin-bottom: 14px; border-radius: 14px;
         background: var(--surface); border: 1px solid var(--line); font-size: 13px; }
.today-item strong { font-size: 18px; margin-right: 2px; }
.today-item.due strong { color: var(--accent); }
.today-item.warn { color: var(--warn); font-weight: 600; }
.focus { padding: 22px 24px; display: grid; gap: 14px; }
.focus-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; }
.focus-head .lead-ref { font-size: 26px; font-weight: 800; letter-spacing: -0.02em; margin: 2px 0; }
.focus-badges { display: flex; gap: 6px; flex-wrap: wrap; justify-content: flex-end; }
.last-call { padding: 8px 12px; border-radius: 10px; background: var(--surface-2); }
.practising { display: flex; gap: 6px; align-items: baseline; flex-wrap: wrap; padding: 8px 12px; border-radius: 10px; background: var(--teal-soft); }
.upnext { display: grid; gap: 8px; }
.upnext-item { display: flex; justify-content: space-between; align-items: center; gap: 12px; padding: 12px 14px; border-radius: 14px;
               border: 1px solid var(--line); border-left-width: 4px; background: var(--surface); }
.upnext-item.tone-warn { border-left-color: var(--warn); }
.upnext-item.tone-bad { border-left-color: var(--bad); }
.upnext-item.tone-accent { border-left-color: var(--accent); }
.upnext-item.tone-teal { border-left-color: var(--teal); }
.upnext-go { gap: 14px; align-items: center; }
.lead-panels { border-top: 1px solid var(--line); padding-top: 12px; display: grid; gap: 10px; }
.panel-tabs { display: flex; gap: 6px; flex-wrap: wrap; align-items: center; }
.panel-tabs button[data-k] { border-radius: 999px; padding: 6px 12px; font-size: 13px; background: var(--surface-2); border: 1px solid transparent; }
.panel-tabs button[data-k].on { background: var(--accent-soft); color: var(--accent); border-color: var(--accent); }
.tab-count { margin-left: 6px; font-size: 11px; font-weight: 700; padding: 0 6px; border-radius: 999px; background: var(--surface); }
.panel-body:empty { display: none; }
.activity { padding: 0; }
.activity > summary { display: flex; gap: 10px; align-items: baseline; padding: 14px 18px; cursor: pointer; list-style: none; }
.activity > summary::-webkit-details-marker { display: none; }
.activity > summary::before { content: "▸"; color: var(--muted); }
.activity[open] > summary::before { content: "▾"; }
.activity > summary h2 { margin: 0; font-size: 16px; }
.activity-grid { display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(0, 1fr); gap: 18px; padding: 0 18px 18px; }
@media (max-width: 860px) { .activity-grid { grid-template-columns: 1fr; } .focus-head { flex-direction: column; } }
.activity h3 { font-size: 14px; margin: 6px 0 8px; }
.footnote { text-align: center; margin-top: 10px; }
.focus .test-lines { margin: 0; }
.test-clinic { display: grid; gap: 4px; }
.test-clinic + .test-clinic { padding-top: 8px; border-top: 1px dashed var(--line); }